Privacy Policy

Effective Date: October 2025

HIKARI MEC Company (Pvt) Ltd (“we”, “our”, “us”) is committed to protecting your privacy in accordance with applicable Sri Lankan laws, including principles under the Information and Communication Technology Act of Sri Lanka and general data protection best practices.

1. Information We Collect

We may collect the following information when you use our website or services:

• Name, email address, phone number
• Billing and shipping address
• Order and transaction details
• Website usage data (cookies, IP address, browser type)

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Communicate order confirmations and updates
• Respond to inquiries and customer service requests
• Improve our website, products, and services
• Comply with legal and regulatory obligations

3. Data Protection & Security

We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, misuse, or disclosure.

4. Sharing of Information

We do not sell or rent your personal information. Data may only be shared with:

• Payment gateways and logistics providers for order fulfillment
• Government or regulatory authorities where legally required

5. Cookies

Our website may use cookies to enhance user experience. You may disable cookies through your browser settings.

6. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

📧 Email: info@hikarimec.net

Terms & Conditions

Effective Date: October 2025

By accessing or using this website, you agree to the following terms and conditions.

1. General

This website is operated by HIKARI MEC Company (Pvt) Ltd, Sri Lanka. All products are manufactured and sold in compliance with applicable Sri Lankan laws and regulations.

2. Product Information

• Product descriptions are provided for general wellness and informational purposes only
• Products are not intended to diagnose, treat, cure, or prevent any disease
• Individual results may vary

3. Age Restriction

Certain products are strictly for adults aged 18 years and above. By purchasing such products, you confirm that you meet the age requirement.

4. Orders & Payments

• All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise
• Orders are subject to availability and confirmation
• We reserve the right to cancel or refuse any order at our discretion

5. Intellectual Property

All content, trademarks, logos, product formulations, and designs on this website are the property of HIKARI MEC Company (Pvt) Ltd and are protected under Sri Lankan and international intellectual property laws.

6. Limitation of Liability

HIKARI MEC Company (Pvt) Ltd shall not be liable for:

• Misuse of products
• Failure to follow recommended usage instructions
• Indirect or consequential damages

7. Governing Law

These terms shall be governed and interpreted in accordance with the laws of Sri Lanka.

Return & Refund Policy

Effective Date: October 2025

At HIKARI MEC Company (Pvt) Ltd, customer satisfaction and product safety are our priority. Due to the nature of our products, the following return policy applies:

1. Eligibility for Returns

Returns are accepted only if:

• The product is unopened, unused, and in original sealed packaging
• The return request is made within 7 days of delivery
• The product is damaged during delivery or incorrect item was supplied

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges if:

• The product package has been opened or tampered with
• The product has been partially or fully consumed
• The return request is based on personal preference or taste

⚠️ Opened packages will not be accepted under any circumstances.

3. Return Process

To initiate a return:

1. Contact us within 7 days of delivery
2. Provide order number and reason for return
3. Approved returns must be sent back in original condition

📧 Email: info@hikarimec.net
📞 Contact: +94 37 207 1026

4. Refunds

• Approved refunds will be processed within 7–14 business days
• Refunds will be made using the original payment method
• Shipping charges are non-refundable unless the return is due to our error

5. Shipping Responsibility

• Customers are responsible for return shipping costs unless the item was damaged or incorrect
• We are not responsible for items lost during return shipment

All products sold by HIKARI MEC Company (Pvt) Ltd are manufactured in Sri Lanka and comply with applicable local regulatory and safety standards.